Shipping policy
Shipping costs
Free delivery for orders over £95. A charge of £9.50 will be applied for orders under £95 and an extra charge will be applied for certain areas.
Areas incurring higher delivery costs
AB36-38, AB55-56, BT, FK17-21, IV1-39, IV52-54, IV63, JE, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, TR21, ZE1-3
Where do we deliver to?
Delivery will be made only within the United Kingdom except British Overseas Territories, Gibraltar, and British Forces Post Offices.
Please note, we are currently unable to deliver:
Any orders to:
- Isle of Man
- Channel Islands
Larger pallet deliveries (over 31.5kg) by freight to:
- Northern Ireland (BT postcodes)
- Postcodes in Northern Scotland beginning 'KW'
Please check our store locator for your nearest retailer.
When does the delivery take place?
Deliveries take place from Monday through Friday during usual business hours. When sending your order, you will receive an email with a parcel label number so that you can track the current status of your shipment.
How does the delivery take place?
Grills over 31.5 kg are delivered by Arrow XL. All pallet deliveries will be made by curbside delivery. All other products are sent via standard shipping with DPD.
Delivery time and availability
Here at Weber, we always strive to process your order immediately and without delay. If a product requires longer delivery times, this is indicated on the respective product's page. The delivery period is determined based on which of the following signs the product bears and whether it has to be delivered by Arrow XL.
Sign explanations
In stock
The product is available and ready for immediate dispatch. In the case of standard shipping, most deliveries take place within 4-6 days of the customer's payment order to the bank.
In the case of forwarding goods (grills over 31.5 kg) that are available in stock, Arrow XL will arrange delivery within 2-3 days of when the payment is received. The delivery takes place 3-5 working days from this date within the agreed time window from Monday to Friday. Please note that it is not possible to schedule a delivery appointment on weekends or public holidays.
For delivery, we ask that you provide a telephone or mobile number along with the delivery address so that you can be reached during the day.
If you choose a product that has to be delivered by Arrow XL and also choose products that are subject to standard shipping, we reserve the right to send all products via one shipping method. This may lead to deviations in the standard delivery period, but these are not longer than the shipping period of Arrow XL.
If you do not receive contact within 3 days of when payment is received, please contact our customer service. We are glad to help you!
Out of stock
The item is sold out and cannot be delivered at the moment.
The availability information is not guaranteed. If there is a delay in some exceptional cases, we will inform you immediately.
Customer service
For shipping enquiries, contact us by phone at +44 20 4603 4598 or email at support@blackstoneproducts.eu.
For information about returns and refunds, please see our Return and refund policy.
