Accessibility statement

Our commitment to accessibility

Blackstone aims to provide all customers with an accessible and user-friendly online experience. Our goal is for people with and without disabilities to be able to access the content of our online shop, find information and place orders without difficulty, including when using assistive technologies such as screen readers, screen magnifiers or voice control.

Accessibility status

This online shop is designed to meet the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) as fully as possible in accordance with the requirements of the European Accessibility Act (EAA). Improving our digital services is an ongoing process that we continuously work on.

Known limitations

Although we strive to make our online shop fully accessible, some content or features may not yet be fully accessible. These may include:

  • Older documents and product manuals in PDF format.
  • Complex interactive media or embedded third-party content.

Feedback and contact

Are you having difficulty accessing content in our online shop or placing an order? We welcome your feedback and are happy to help:

Please tell us which page the problem occurs on and what is not working. Details of your device, browser and any assistive technology you use, such as a screen reader, are also helpful. We will get back to you as soon as possible to help.